Case Studies

A selection of Case Studies representing work we’ve done for different clients across multiple industries.

6 Minute Read

Reimagining Onboarding Managed Funds With Service Design

Standard Bank CIB

Freethinking was approached by Telkom, a prominent South African telecoms provider to rapidly investigate, ideate, design and build working "proof of concept" (POC) digital solutions to challenges they were facing in their call center customer interactions.

7 Minute Read

Reimagined Corporate Design Strategy

South African Financial Services Provider

We performed a strategic review of design and proposed a practical roadmap to implement a robust, modern internal capability rapidly. The augmented capability aims to close the experience gap and deliver design services to project teams.

6 Minute Read

Implementation Of A Design System And Culture

Nedbank CIB

Under the organisation’s leadership, a team of Freethinkers started the process of developing and implementing a design system. Today, the design system is a core element of the design and development process.