Case Studies

A selection of Case Studies representing work we’ve done for different clients across multiple industries.

6 Minute Read

Reimagining Onboarding Managed Funds With Service Design


Standard Bank CIB

Freethinking was approached by Telkom, a prominent South African telecoms provider to rapidly investigate, ideate, design and build working "proof of concept" (POC) digital solutions to challenges they were facing in their call center customer interactions.

8 Minute Read

Conversational AI And Smart Robotics


Telkom

Freethinking was approached by Telkom, a prominent South African telecoms provider to rapidly investigate, ideate, design and build working "proof of concept" (POC) digital solutions to challenges they were facing in their call center customer interactions.

7 Minute Read

Reimagined Corporate Design Strategy


South African Financial Services Provider

We performed a strategic review of design and proposed a practical roadmap to implement a robust, modern internal capability rapidly. The augmented capability aims to close the experience gap and deliver design services to project teams.